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Practical guides for running the shift.

Working drafts from the Shift Command team. They describe general practice and how the product approaches each topic.

Draft guide

Reading pace without fooling yourself

Expected output, projections, and when not to trust them.

Pace compares what you have produced with what you should have produced by now. Use productive time, not clock time, so breaks and planned downtime do not distort the comparison.

expected now = approved goal × productive fraction elapsed
projected final = actual ÷ productive fraction elapsed
  • Early in the shift, a single slow reading swings the projection wildly. Wait for enough productive time and several readings.
  • A missing reading is not zero output. Treat it as unknown and check the feed.
  • If volume is front- or back-loaded by design, a constant-pace model misleads. Use a schedule-aware curve.
  • Do not add Pick, Pack, and Ship counts together. They are often the same units at different stages. Pick one explicit output measure.
Green means within tolerance. It does not necessarily mean the goal was met. Always show the exact goal and the numeric gap.
Draft guide

Making labor moves you can defend

Eligibility, coverage, and measuring whether a move helped.

  1. Confirm the constraint. Is the destination short of people, or short of equipment or work?
  2. Check eligibility. Completed qualifications only. Exclude training holds and incompatible restrictions.
  3. Protect the donor. Keep the source department at or above its minimum coverage.
  4. Approve, then confirm. Approval reserves a person. Arrival is confirmed by a workforce event or another supported verification.
  5. Measure. Compare readings before and after. If either is missing, the outcome stays pending.
One improvement after one move is a data point, not proof. Other conditions change at the same time.
Draft guide

Shift handoffs that carry the right things forward

What the next shift needs in the first ten minutes.

  • Original baseline, approved goal, and final actual, as separate numbers, with the gap.
  • Major barriers with time windows and whether they are resolved.
  • Actions taken, their owners, and their status.
  • Labor moves: approved, arrived, and measured outcome (or pending).
  • Unresolved work and backlog, with the time of the reading.
  • Two or three opening priorities, not a list of everything.
Record revisions instead of overwriting them. A 150,000 baseline, a 130,000 approved goal, and 128,000 final units are three different facts.
Draft guide

Running a data trial

From a synthetic demo to a validated read-only feed.

  1. Explore the synthetic demonstration to agree on terms and screens.
  2. Export an authorized or de-identified sample covering at least a few full shifts, Day and Night.
  3. Map fields: meaning, units, time zone, shift identity, and department names.
  4. Validate: duplicates, missing values, timestamps that cross midnight, and freshness.
  5. Only then move to a read-only scheduled feed. Re-importing the same file must not duplicate data.
A trial validates the data path and the workflow. It does not by itself demonstrate productivity improvements or savings.
RUN YOUR WAREHOUSE FROM ONE COMMAND CENTER

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Walk through a synthetic shift, then talk through your data sources and a practical path to a trial.

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